Estate Management Solutions and its related bodies corporate recognise and understand the right and the importance of protecting the privacy and the rights of individuals in relation to their personal information. This document (our privacy policy) explains how the personal information that is collected is used and managed by us.
Personal information means information or an opinion about a specific individual or an individual who is reasonably identifiable.
In general terms, it is any information that can be used to personally identify any individual. This may include a photo, name, address, telephone number, email address and profession or occupation. If the information we collect specifically identifies any individual, or any individual is reasonably identifiable from it, the information will be considered personal information.
We may collect:
We may also collect some information that is not personal information because it does not identify and specific individual. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.
We collect personal information directly from individuals unless it is unreasonable or impracticable to do so in the following manner:
The personal information may also be collected from third party sources as follows:
"Cookies" are simple text files stored on visitor's computer for use by a browser. By accepting the "Cookies" on our website, it is a consent to send a small summary file containing a unique ID number to user computer. This enables us to recognise the user computer. Our cookies do not collect personal information. It enables us to keep track of the visitor's activity on our website for a period of time. We also use cookies to measure traffic patterns, to determine which areas of our website have been visited and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online products and services. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them. We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website and track users movements.
If we do not have access to the required personal information, some of which could be mandatory, it shall effect the services offered in the following manner
Your personal information shall not be shared, sold, rented or disclosed other than as described in this Privacy Policy. The personal information may be shared on need to know basis to the following:
We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms:
If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt‐out of receiving marketing communications from us by contacting us or by using opt‐out facilities provided in the marketing communications if available and we will then ensure that your name is removed from our mailing list.
Only the clients or their authorized representative may request access to its own personal information that is held by the company at any time by contacting us. Where the company holds information that is entitled to access by the client, company shall try to provide with suitable means of accessing it (for example, by mailing or emailing the same). The company may charge you a fee to cover administrative/courier/communication and other reasonable costs in providing the information. The company shall not charge for the request of making any amendments, additional information or corrections to your personal information. There may be instances where we cannot grant access to the personal information held by us as the same may intervene with the privacy of others or if it would result in a breach of confidentiality.
We would request all our clients to reach out to us if they have any information on the breach of their personal information with specific details so that we may look into the matter and take suitable corrective measures. All such complaints shall be dealt in accordance with our complaint handling procedure and we may even take administrative, technical & legal help if it is so required to deal with the matter.
Since our website is linked to the internet which is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.
For any question about this privacy policy or any concern pertaining to your personal information provided to us, please reach us through the contact details provided in our website. It shall be our endeavour that your concern/complaint is addressed in a timely manner and to your satisfaction.
The privacy policy may be changed from time to time at the sole discretion of the company. The revised versions of this privacy policy shall be duly posted on the website replacing the earlier version. This privacy policy was last updated on April 15, 2023
